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UIF shares updated resolution process for COVID-19 TERS concerns

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The UIF has released an updated document providing clarity on the process to follow in resolving an issue relating to the COVID-19 TERS initiative.

The Unemployed Insurance Fund (UIF) took to Twitter on Thursday, 21 January 2021, to provide an updated version of the resolution process to follow for concerns relating to the COVID-19 Temporary Employer-Employee Relief Scheme (TERS). It is believed that there has been much confusion on whether complaints should be lodged with the UIF, the Labour Department, or with the CCMA.

According to the UIF, “Should any dispute pertaining to this Agreement or performance thereunder arise at any time between the Parties, the duly authorised senior officials of each Party shall meet within 5 (five) days, or such period as the Parties may agree, from the date on which the dispute was notified in writing by one Party to the other, to attempt to resolve the dispute amicably.”

The statement also noted the guidelines for disputes and complaints that the UIF will attend to. Moreover, the updated version has clarified the required documents to lodge a complaint, as well as the various channels within the UIF that attend to such concerns.

See the post below.

Sabelo Makhubo
[email protected]


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