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UIF appeals to employers to resolve errors on TERS portal for outstanding claims

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The DEL has issued a statement pleading with employers to ensure that any errors on the COVID-19 TERS portal are resolved to finalise any outstanding claims.

On Wednesday, 15 September 2021, the Department of Employment and Labour (DEL) issued a statement stating that the Unemployment Insurance Fund (UIF) is appealing to all employers to ensure that any errors on the COVID-19 Temporary Employer/Employee Relief Scheme (TERS) portal are resolved to enable it to finalise any outstanding claims. The DEL noted that claims could not be finalised until certain corrections were made, which can only be done by the applicants. The claims are noted to appear on the portal as outstanding COVID-19 TERS payments.

The department further stated that the UIF has done all it needs to and that the onus now lies on the claimants to amend any errors – should they qualify, in order for outstanding claims to be rectified and finalised. The DEL also confirmed that since its inception, the UIF has successfully made payments totalling R63 billion.

See the post below.

What does the COVID-19 TERS fund aim to achieve?

The aim of the fund is to rapidly decrease the number of claims which are outstanding, in an effort to ultimately close them by the end of December 2021. This has been stressed as important since they could not remain open.

What errors have been identified on the TERS portal?

The most common errors the team has identified, and will be focusing on, fall under the categories: declarations, incorrect banking details, incorrect income, as well as invalid identity and passport numbers. Failure to correct the errors will result in the closure of the applications.

What has the UIF acting commissioner had to say on the matter?

Advocate Mzie Yawa stated that the UIF identified that most payments have been unsuccessful due to employer representatives failing to follow procedures accurately. Yawa also clarified that the platform provides error messages and guides to correct mistakes.

Mahlohonolo Lakaje
[email protected]


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