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Public Protector helps woman claim maternity benefits from UIF in dispute

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The Public Protector has confirmed a successful mediation in a dispute between an expectant woman and the UIF, which has resulted in the successful payment of a woman’s maternity benefits.

The Public Protector (PP), on Friday, 23 July 2021, confirmed that following its intervention in a dispute between an expectant woman and the Unemployment Insurance Fund (UIF), the woman has since been paid more than R20 000 in maternity benefits. The Public Protector confirmed that the woman was a call centre agent for a leading non-food retail chain.

The PP stated that employed females contributing to the UIF are entitled to apply for such benefits when they are due to go on maternity leave. The PP stated that the woman in question had approached the Public Protector in January 2020, alleging undue delay on the part of the UIF to process and finalise her claim, which she had lodged two months earlier but with no success.

The PP further stated that the woman stated that her claim had been rejected on grounds that official records suggested that she worked for a popular restaurant chain and another company, which was false. The PP confirmed that the woman also provided proof to substantiate her assertion that she had worked for the group since 2007. The PP’s intervention helped secure her benefits.

See the post below.

Mahlohonolo Lakaje
[email protected]

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