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Ivory Coast: Public Treasury assesses the performance of its Quality Management System

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On Wednesday, 29 July 2020 as well as Thursday, 30 July 2020, the Ivorian Public Treasury assessed, during the review of the first half of 2020, the performance of its Quality Management System (QMS) after having been certified to the ISO 9001 version 2015 standard, in November 2019.

Engaged in a process of continuous improvement, the Institution, through its Director General, Jacques Konan Assahoré and all the participants in this management review, led the reflection in order to consolidate the important achievements of management, but also define the necessary actions for the finalisation of all the other activities planned in the Strategic Development Plan (PSD) 2016-2020.

This assessment has shown that the quality management system of the Ivorian public treasury remains in conformity with the reference standard. This performance is based on processes which bring together all the activities of the Public Treasury whose missions are in line with those of the administrative units.

The review of the internal and external context makes it possible to update the SWOT matrix (strengths, weaknesses, opportunities, threats) but also to define new strategic objectives and actions to improve processes.

In addition, the public treasury’s quality management system put down a rate of achievement of strategic objectives estimated at 70%, in line with the value of the defined target.

There is a satisfactory overall achievement rate of 92.65% of the 2016-2020 Strategic Development Plan (PSD), despite difficulties related in particular to insufficient budgetary resources.

“No modification recorded at the level of strategic objectives, despite the Covid-19”, underlines an information note sent to APA (African Press Agency), specifying that “certain tasks were quite simply reprogrammed, and others reformulated, taking into account the health crisis”.

At the end of this review, several resolutions have been taken and will have to be translated into a matrix of actions with the aim of achieving all the objectives of the Public Treasury.

They relate in particular to the strengthening of digital transformation, the maintenance of global certification, the organisation of the general states of human resources, the improvement of the health system, the establishment of a medical teleconsultation system in relation to the Covid- 19 as well as the reinforcement of the teleworking and tele-meeting system.

At the opening of this review, the Director General had already congratulated himself on a good performance towards institutional commitments since the first barrier measures related to Covid-19 were taken, as well as the maintenance of the satisfactory pace of functioning of the Public Treasury, through the optimal reorganisation of work in all departments, based on rotation and teleworking.


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