Made a mistake while sending an FNB eWallet payment and now want to reverse it?
First things first, reversing eWallet payments isn’t as simple as a tap-and-go action. If you’ve already sent it, there’s a narrow window to fix your mistake, and FNB isn’t offering any miracles here.
Here’s what you can do:
1. Check if the eWallet hasn’t been withdrawn yet. If the recipient hasn’t withdrawn the funds, you might have a chance to recall the payment.
2. Contact FNB: You’ll need to reach out to FNB directly. Here’s where things get tricky. Their general advice is to call their customer service at 087 575 9405 or visit your nearest branch. This won’t guarantee you a reversal, but it’s your best shot.
3. Keep in mind: Once the funds are withdrawn, it’s game over—there’s no way to reverse the payment after this point.
While it’s frustrating, the best way to avoid this hassle in the future is to double-check recipient details before hitting send. FNB doesn’t offer automated reversals, so it’s up to you to act fast.
