South African bus service, Greyhound, has announced various ways in which it will be accommodating customers due to the coronavirus outbreak, allowing them to reschedule trips.
In a statement on its website on Tuesday, 24 March 2020, Greyhound stated, “We understand you may have concerns about travel and we would like to ease your worries by offering no change fees if you wish to postpone your travel plans because of concerns related to coronavirus. [Also] we are offering the ability to cancel your trip without a fee and we’ll give you an eVoucher for the value of the ticket.”
Due to the 21-day nationwide lockdown, the Greyhound Bus service has ceased operations, due to the travel bans. Customers are required to contact their nearest Greyhound office to apply for a refund or to reschedule travels, in order to save themselves from losing money on their ticket purchases.
Despite the suspension of operations, Greyhound has partnered with Red Cross to raise funds to fight the ongoing coronavirus pandemic. In a Twitter post on Monday, 30 March 2020, the company stated, “We’re raising funds in partnership with Red Cross to support its efforts on the front lines of the coronavirus outbreak.” Customers are encouraged to offer their donations in order to fund the salaries and protection gear of essential workers.
See the posts below.
We understand you have questions about your upcoming travel plans. For the latest info on rebooking, schedule and service changes, and bus station updates, visit: https://t.co/YIPrCGcPQs. pic.twitter.com/lnyzXrNSwz
— Greyhound Bus (@GreyhoundBus) March 24, 2020
— Greyhound Bus (@GreyhoundBus) March 30, 2020