First National Bank announces measures put in place to help customers amidst COVID-19 outbreak

First National Bank (FNB) is offering qualifying customers financial relief from April to June 2020, in response to the coronavirus pandemic.

In a statement on Monday, 30 March 2020, FNB stated, “We are pleased to announce that from Wednesday, 1 April 2020, until Tuesday, 30 June 2020, we will implement measures to provide relief to individuals and business customers whose financial stability has been impacted by COVID-19.” The bank plans on assisting customers who have demonstrated financial responsibility and have honoured repayments to the bank consistently prior to the pandemic.

The services offered to customers include instalment cash flow relief, a preferential interest rate, no additional fees for relief granted, assistance when processing insurance claims and individualising bridge facilities. FNB will also be wavering speedpoint device rentals, and will not be charging merchants who are in a good standing with the bank.

FNB is also offering one gigabyte of data to all individual and business customers to assist them with internet connectivity whilst observing self-isolation during the 21-day lockdown period.

FNB stated, “We believe that our ability to service customers through multiple market-leading digital channels has provided relative comfort to customers to continue managing their day-to-day-banking, investing, credit and insurance needs.”

See the full statement below.

FNB confirms measures to help customers impacted by COVID-19

Our aim is to ensure that all our customers can continue keeping their financial affairs in order through this difficult time

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— FNB South Africa (@FNBSA) March 30, 2020

Sayushka Naidoo
[email protected]